Refund

Returns and refunds

We want you to feel confident when ordering from Couples Desire. Please contact us promptly if an item arrives damaged, defective, or incorrect.

To request a return or refund, provide your order number and a brief explanation. Eligible requests are reviewed according to the condition of the item, applicable hygiene restrictions, and the circumstances of the order.

Approved refunds are returned to the original payment method. Processing times can vary by payment provider.

For questions about an order, please use the Contact Us page before returning any item.